FAQS

What are your delivery hours? What is the cut-off time for same-day delivery?

We deliver between 9AM and 9PM seven days a week. To receive same-day delivery you have to place your order by 6:30PM. Please note, same-day delivery slots are limited and fill up fast! Your best bet is to place your order ahead of time. *Note due to COVID-19 our deliveries are limited to Wednesday-Saturday.

What are the areas that are subject to additional delivery charges

  • West Vancouver
  • North Vancouver
  • New Westminister
  • Surrey
  • Delta
  • White Rock
  • Langley
  • Abbotsford
  • Chilliwack
  • Tri-Cities
  • Pitt Meadows
  • Maple Ridge

Travel charges start at $0.60/KM after the first 15kms.

I'm hosting an event, how much ice do I need?

Consider your guest count and how long your event is. We recommend planning between 1.5 and 2.5 pounds of ice per person (4-6 hour event), based on the type of event and your purpose behind using ice.Are you using the ice for chilling only (cans and bottles), or chilling as well as serving the drinks with ice.
Example: 50 guests, chilling and serving drinks, 6pm- midnight

50 x 2.5lbs = 125lbs = 5 x Premium Bagged Ice (26.4 LBS)

How do I know when my ice will arrive?

You will receive a text message when your delivery is on its way with real-time tracking and an estimated time of arrival. Be sure to provide a mobile number to receive text message updates.

How BIG is your bagged ice?

Oh, Our bags are the BIGGEST ;)  Our bags are 26.4lbs or 12kg which is about the same as 4.5 or 5 of the standard gas station bags or a large sack of potatoes, or rice, mmm food!

Do you have storage solutions for ice?

We have a number of storage options including ice caddy, ice chest residential freezers, chest merchandiser, and large trailers.

Be sure to check in with us well in advance as sometimes our chest freezers are in high demand. especially during the summer (May - September)!

How are your custom cubes made?

The custom ice are cut directly from clinebell 300lb blocks after a 3 day process they are ready to be cut. To ensure accurate measurements and minimal waste we use food safe bandsaws and table saws within a room dedicated for ice at -8 to -12 degrees.

How do I store custom ice cubes?

Our ice is best left sealed in the bag it came in. Allow ice cube to temper in your glass before adding liquid to ensure a crystal clear cube in your cocktail.