Privacy policy

Last updated: October 2026

Dang Good Productions Inc., operating as Dang Good Ice ("we," "us"), respects your privacy. This policy explains what personal information we collect, how we use it, and your choices. We follow British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

  • Contact details: name, email, phone number
  • Delivery and billing details: delivery address, delivery instructions, day-of contact person
  • Order details: products, delivery date and time, pickup bookings, rental and subscription details
  • Payment information: processed securely by our payment providers. We do not store full card numbers.
  • Messages you send us by email, phone, text or our website forms
  • Website data: device and browser information, pages viewed, and cookies used to run the store and understand how it's used

How we use it

  • To process, schedule and deliver your orders, and to manage pickups, rentals and subscriptions
  • To send order confirmations and delivery updates, including text messages with your estimated arrival time
  • To respond to questions and provide customer support
  • To send news and offers, only if you've opted in. You can unsubscribe at any time.
  • To improve our website, products and service
  • To meet legal, tax and accounting requirements

Who we share it with

We share information only as needed to run our business, with service providers who help us. These include our e-commerce platform (Shopify), payment processors, delivery scheduling and route-planning tools (used to plan routes and send delivery updates), subscription tools, and our accounting and email providers. They may only use your information to provide services to us. Some of these providers may store information outside Canada, including in the United States, where it may be subject to local laws.

We do not sell your personal information.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can control cookies in your browser settings, but some parts of the store may not work without them.

How long we keep it

We keep personal information only as long as needed for the purposes above, or as required by law (for example, tax records).

Keeping it safe

We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your information and limit access to those who need it.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to certain uses, such as marketing emails. To make a request, contact us using the details below. We'll respond within 30 days.

Contact us

Privacy Officer, Dang Good Productions Inc.
Unit 155 - 3757 Jacombs Road, Richmond, BC V6V 2R3
info@danggoodice.com | (778) 929-3264

We may update this policy from time to time. The latest version will always be posted here.