Shipping policy

1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location
Items offered on our website are only available for delivery to addresses in the Greater Vancouver Area. Exact address must be provided prior to delivery.
Within multi-floor buildings, an elevator must be accessible for deliveries.
We can only deliver an order to one central location.
We cannot hand-carry delivery orders up or down stairs.
We cannot stock coolers or rotate merchandise.

3. Delivery Window Time
An estimated delivery time will be provided to you once your order is placed. Delivery Window times are our best estimates.

4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.

5. Day of Contact Person
Name and mobile number must be provided at delivery confirmation. The day of contact person must be available during the delivery window to receive the ice. The Client must ensure that a Day of Contact person is present to accept the delivery of ice and check conditional of any equipment at the time of staging. If the driver is required to be on-site for more than 30 minutes the Client shall be charged an additional delivery fee of $25/hour or portion thereof. Prepaid ice will be left at the venue if the Day of Contact is not available during the delivery window.

6. Delivery Fees
Delivery starts at $20 for Zone 1 (Vancouver, Burnaby, Richmond). Fees and order minimums vary by zone. See our FAQs or delivery zone map for details. Zones 1-3 can be booked online. Zones 4 and 5 (Pitt Meadows, Maple Ridge, Langley, South Surrey, Mission and Abbotsford) must be booked by email at info@danggoodice.com or by phone at (778) 929-3264. Additional charges may apply to large wholesale orders, storage rentals or areas outside our delivery zones. Any charges are shown at checkout.

7. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at 778-929-3264 within 1 hour of receiving the delivery for a refund or exchange.

8. Delivery Hours
Winter Hours: Tuesday–Saturday, 10:00am–6:00pm, until Victoria Day long weekend. Closed Sundays and Mondays.
Same-day delivery: book online by 2:30pm, or call (778) 929-3264 by 5:00pm. Emergency delivery outside business hours may be available for an additional $30, subject to driver availability.
Orders can be scheduled up to 30 days in advance.

9. Rental Item Pick-up
Pick-up of rental items and storage solution must be picked up before 10PM or must be available for pick-up the next day before 9AM or subject to driver availability. The Client shall be responsible for disposal of any empty pallets, debris or unused products from delivery and/or equipment. DGP shall not be responsible for removing empty pallets from the Location.

*Delivery Policy updated October 2026